Blue Moon Hosting F.A.Q.

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Yes, we love to give support to our customers. Feel to to contact us as we are always willing to assist.

Yes sure, please send us a ticket requesting us to install wordpress for you, kindly let us know if you want it installed in the live / public_html folder or in a temp / sub folder and we will take care of it.

Yes we run daily backups of all websites, we do recommend making your own backups before performing any plugin or core updates, so if something goes wrong you can simply restore your own backup.

No, our hosting accounts are on a month to month basis. We only require one calendar months notice to cancel a hosting account.

Yes, please contact us with your full website brief and we will work out a quote for you.

Yes we will take care of the migration from another hosting provider free of charge.

Yes we do, send us a list of your required domain names in priority order and we will let you know which are available for registration.

Yes we can, all hosting account can host your website and email accounts.

Yes your website will display on your mobile devices, as long and your website is already mobile responsive.

Weather your website has 10 or 10 000 visitors per day our hosting will handle it.

Fast, thanks to our super fast SSD Cloud based hosting.

You can log a ticket by sending an email to

Yes your email accounts can be setup on mobile devices, you will receive your manual email account setup details in your mailbox once it has been created.

Yes you can access your emails though our webmail login URL’s

Yes, all domain names need to be renewed once a year on the domain names anniversary month, we renew all domain names on your behalf.

You can change your email password in cPanel, or alternatively log a ticket and we will change your email password for you.

All Invoices are billed at the beginning of the month for the month.

On your domain names anniversary month we will automatically renew your domain name on your behalf, the domain renewal fee is an annual fee.

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Fun Support Facts

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Support Tickets Answered
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Common Support Queries

Don't feel bad we enjoy helping our customers

  • I lost my cPanel credentials
  • Resetting Your E-mail password
  • Outlook email setup
  • Mobile device email setup
  • How to enable an SSL certificate
  • I am receiving spam emails from my website
  • My emails are not working
  • Certain emails being sent to me are betting blocked as spam